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Privacy Policy

Privacy Policy

This Privacy Policy explains how Print Haven processes personal data in connection with its photo and art printing services, including inquiries, file review, test prints, production, packaging, collection, and local delivery within Macau.

Terms of Service Contact
Use of information
Handled under this policy framework
User rights
Requests and access options are described below
Support channel
Contact

Contact Information

Email contact
[email protected]
Telephone
+853 6644 5374
Postal address
9 Travessa do Almirante Lacerda, Santo António Macao
Privacy contact
Use the contact details below for privacy questions, access requests, or concerns about this policy.
Contact Page

How We Use Data

We use personal data to respond to inquiries, review uploaded files for resolution and profile issues, discuss size and paper options, prepare test print quotes, manage approvals, produce printed items, arrange protected packaging, coordinate collection or local delivery, process payments, send service updates, maintain records, and address support or legal matters. We may also use technical data to secure the website, prevent misuse, and improve basic site performance.

Processing is limited to the practical needs of the print studio and related administration.

Service Providers and Partners

We may share personal data with payment processors, delivery or collection partners, technical service providers, and other vendors that support website operation, file handling, production workflow, or business administration. These parties may process data only for the services they provide to us and are expected to handle it with appropriate confidentiality and security measures.

Operational recipients are limited to parties that assist with service delivery and administration.

Legal Disclosures

We may share personal data with public authorities, courts, or other parties when required to comply with law, lawful process, or a valid request. We may also disclose information where necessary to establish, exercise, or defend legal claims, or to protect the rights, property, or safety of Print Haven, our users, or others.

We disclose information only when a legal basis or binding obligation requires it.
01 · Collection

Data We Collect

We may collect contact details, order information, uploaded images and print files, file specifications such as size, resolution, and profile settings, communication records, payment-related information, delivery or collection details, and technical data such as device and browser information. Where users submit artwork for printing, we also process the content of the files provided for production and proofing purposes.

The categories of data collected depend on how users place orders, upload files, or request support.
02 · Sources

How We Collect Data

We collect data when users send inquiries, upload files, request a quote, approve a test print, place an order, arrange collection or delivery, or communicate with us by email or form. We also receive limited technical data automatically when the website is used, and we may generate internal records during file review, production, packaging, and status updates.

Information is received from users directly and from the systems used to operate the website and studio workflow.
03 · Cookies

Types of Cookies

Cookies and similar technologies may be used for session management, security, remembering preferences, and understanding how the site is used. We do not rely on cookies to make decisions about print quality, file suitability, or production outcomes.

Cookie use is limited to practical website functions and basic operational support.
04 · Controls

Cookie Controls

We use standard cookie controls for essential site functions and, where applicable, for basic analytics or preference storage. Users can block or delete cookies through their browser, but some features may not function properly if essential cookies are disabled.

Cookie choices can be managed through browser settings and, where available, site controls.

Subject to applicable law, users may request access to their personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. Users may also object to processing based on legitimate interests where that ground applies, and may withdraw consent where processing depends on consent.

Available rights depend on the nature of the request and any legal or operational limits.

To make a privacy request, users should provide enough detail for us to identify the relevant records and confirm the nature of the request. We may ask for additional information before acting on a request if needed to protect the security of personal data or to confirm that the request is authorized.

Requests are handled after reasonable verification of identity and scope.

We retain personal data for the period needed to manage inquiries, complete orders, maintain business records, and meet legal obligations. File and order records may be kept for a limited time after completion so we can handle reprints, corrections, payment issues, or service follow-up, and then deleted or archived according to our internal retention practices.

Records are kept only for as long as needed for operations, accounting, dispute handling, or legal compliance.

If we make material changes, we will post the revised policy on this page and update the effective date where appropriate. Continued use of the website after an update means the revised policy applies to the extent permitted by law.

We review this policy when our practices change or when legal requirements call for an update.